Company Policies
Below you will find an outline of company policies which we have implemented to ensure consistent service to each of our clients. Our policies were created in the interest of passenger safety, comfort, and satisfaction, as well as maintaining the integrity of the company.
Please take a moment to familiarize yourself with our company policies. If you have any questions regarding our policies, or our service in general, please feel free to call us anytime at 978 465 1287.
Regulatory Compliance
We maintain full compliance with all Federal, State, and Local regulations, including; insurance, licensing, operating permits, and inspections.
Vehicles and Maintenance
We operate only late model vehicles, most of which are under factory warranty.
Each vehicle passes a state inspection annually.
Each vehicle is in compliance with US DOT and FMCSA regulations.
Each vehicle adheres to the manufacturer′s recommended maintenance schedule.
Each vehicle is thoroughly inspected weekly, ensuring all systems function properly.
Each vehicle is hand cleaned inside and out, prior to each trip.
Chauffeur Hiring and Training
Prior to hiring, each chauffeur is subject to a review of their employment and driving history, in addition to the usual application and interview process. Upon hiring, each chauffeur is required to complete an in house training program, as well as complete a road test. Each chauffeur is accompanied by a supervisor on their initial trip, to ensure readiness.
Reservation Deposits
All reservations require a credit card to guarantee the reservation at the time the reservation is placed.
A non-refundable deposit of $100.00 is required for stretch limousine reservations.
A non-refundable deposit of $200.00 is required for Hummer limousine reservations.
Charges for Airport Transfers will be billed on the day service is provided.
Early/Late Pick-up Fees
Airport Transfer and Point to Point Transfer pick-ups between Midnight and 5:00 AM, scheduled or actual, are subject to an Early/Late Fee of $20.00 plus gratuity.
Additional Pick-ups & Stops
Additional pick-ups and/or stops made during Airport Transfers or Point to Point Transfers are subject to an additional fee of $10.00 per pick-up and/or stop. Pick-ups and/or stops that deviate from the general direction of travel between the initial pick-up and the destination may be subject to higher fees. Please discuss your exact needs when placing your reservation.
Wait Time
- Airport Pick-ups
We allow a grace period of one hour and fifteen minutes after the flight has landed, for clients to collect their luggage and meet the chauffeur at the vehicle in the designated limousine area. After the grace period has expired, time will accrue at the applicable hourly rate plus gratuity, and be billed to the client in half hour increments.
- Transfers
We allow a grace period of 15 minutes from the scheduled pick-up time, for all Airport Drop-offs and Point to Point Transfers. After the grace period has expired, time will accrue at the applicable hourly rate plus gratuity, and be billed to the client in half hour increments.
The additional fees outlined above apply only to Airport Transfers, and Point to Point Transfers. Hourly trips such as; Proms, Weddings, and Nights Out, are not subject to Additional Pick-up/Stop Fees, Early/Late Fees, or Wait Time.
Overtime
Trips that exceed the time of the hourly package that was purchased will be billed to the client at the applicable hourly rate of the vehicle plus gratuity. There will be a 15 minute grace period, after which, charges will be billed in half hour increments, and payable at the conclusion of the trip in full.
Cancellations
- Airport Transfers
Reservations cancelled with 6 or more hours notice from the scheduled pick-up time will not incur any charges.
Reservations cancelled with less than 6 hours notice from the scheduled pick-up time are subject to the trip charge in full including gratuity.
- All Other Reservations
Reservations cancelled with 7 or more days notice are subject to a non-refundable deposit.
Reservations cancelled with less than 7 days notice may be subject to the trip charge in full including gratuity. Each situation will be considered individually, and this policy will be exercised at management′s discretion.
No-Shows
No-Shows are subject to all charges including gratuity, tolls, and any applicable fees.
A No-Show is defined as a reservation that has not been cancelled or changed by the client, and as a result, a vehicle was dispatched to the scheduled pick up location, at the scheduled pick up time, but the client is not present, and/or does not arrive at the pick up location or contact the office or driver within a reasonable time frame.
Excessive Damage & Cleaning
Client of record is responsible for any unreasonable or excessive damage, and/or cleaning costs beyond what is expected through normal use. There will be a $200.00 charge if any passenger gets sick in the vehicle to cover the cost of professional cleaning and vehicle down time.
Alcohol
No one under 21 years of age will be permitted to carry or consume alcohol in any of our vehicles under any circumstance.
